Privacy Policy

Last updated: 15 February 2026

1. Introduction

SlotFixer ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform at slotfixer.co.uk and our mobile applications.

2. Data We Collect

Account information

Name, email address, phone number, company name, and password (hashed).

Business data

Job details, customer records, invoices, schedules, employee information, and service areas.

Usage data

Pages visited, features used, IP address, browser type, and device information.

Location data

GPS coordinates for job check-ins and service area mapping (employee app only, with consent).

Photos

Before and after job photos uploaded through the app for verification purposes.

3. How We Use Your Data

Provide and improve the SlotFixer platform and services
Process bookings, invoices, and payments
Send transactional emails (booking confirmations, invoice reminders, account notifications)
Provide customer support
Ensure platform security and prevent fraud
Generate anonymised analytics to improve our product

4. Data Sharing

We do not sell your personal data.

We share data only with the following trusted partners:

Stripe

Payment processing

Governed by Stripe's privacy policy

Supabase

Database hosting

Data stored in the EU

Vercel

Application hosting & CDN

Edge network delivery

Law enforcement

Legal compliance

Only when required by law

5. Data Retention

We retain your data for as long as your account is active. When you delete your account, we remove your personal data within 30 days, except where retention is required by law (e.g., financial records for 6 years under UK law).

6. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Delete your data (right to be forgotten)
Export your data in a portable format
Object to processing of your data
Withdraw consent at any time

To exercise any of these rights, contact us at privacy@slotfixer.co.uk.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, secure session management, IP and user-agent verification, and regular security audits.

8. Changes

We may update this policy from time to time. We will notify you of significant changes via email or in-app notification.

9. Contact

For privacy-related enquiries, contact our Data Protection Officer.

privacy@slotfixer.co.uk